Receiving
negative feedback may hit quite hard on our self-confidence.
However, negative feedback may turn out to be even more useful than a positive
confidence-boost ear-balm, and perceiving it properly and wisely can serve one
much more efficiently than holding grudges and self-pitying.
The main reason why negative feedback is a good thing is its honesty and
sincerity. Now, while positive feedback can hold all the range of customer's
satisfaction with the product, from being merely satisfied to being awestruck,
negative feedback is always bald and blunt: something went wrong, and needs to
be fixed. Positive feedback is a comfort zone and a standard – achieving
it is not a jump above one's shoulders, it's a mere result of doing an assigned
project, and doing it well. Negative feedback is a little tsunami in a
peaceful ocean of one's element, and requires immediate actions. Don't we all
need a little push sometimes?
Of
course, positive feedback is important. It lifts your spirits, cheers
you up, reminds you that you do not work in vain and actually contribute to
someone's good mood. Moreover, positive feedback signifies for a loyal
customer, who is likely to come back and continue cooperation. Negative
feedback, in its turn, gives you a clear picture of what mistakes to
avoid and what to do to take your skills on a whole new level.
Also, negative feedback may not always come in a constructive and
tactful form. It may sound offensive, discouraging, disappointing and unfair.
However, any feedback is a chain reaction, a customer's call for action,
their plea for their voiced concerns to be heard and considered. Thus, negative
feedback can help one develop a tactic of approaching the same task more
effectively, test one's ability to withstand critique and work on the
weaknesses, and give one a steer on how they could do better.
What's your opinion upon any negative feedback?
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